THE REALITY OF TELEMARKETING

Why Telemarket?

The reality that lies behind the world of telephone marketing is often overshadowed by negativity. Many people do not realize how effective it is in terms of promoting one's business because phone-based selling is often despised by consumers. The fact is, the expected response rate from a telemarketing campaign is between 5% and 10%. This rate is greater than what businesses can get through e-mail marketing, print advertising, direct mailing or the most difficult of all, person-to-person sale.

One of the major advantages of telemarketing is direct communication with consumers which is tremendously important in business development. Through telephone conversations with prospects, companies can make assessments on how well their products/services are received by their customers. This opportunity to immediately reach out to people cannot be achieved with other methods of marketing. Telemarketing provides businesses direct access to the consumers.

But how did telemarketing end up being so hated by the public that millions of Americans listed their phone numbers in the National Do Not Call Registry? It's because a small percentage of the telemarketing industry abused outbound cold-calling to the point of tricking and scamming people to make money.

Responsible Telemarketing

There are several reasons why telemarketing has been viewed as one of the worst ideas of the 21st century. One is the lack of responsibility. When companies engage in a telemarketing program, they must pay close attention to how their salespeople conduct telephone marketing. Some telemarketers forget that getting people into buying something also depends greatly on how they interact with customers or prospects on the phone. Do they treat them with respect? Do they practice good telemarketing or they simply dial the numbers without regard for people's feelings or situations?

Choosing the right people to man the phones is an important aspect of telephone sales. Telemarketers need to have proper training to be able to deal with different types of people and situations. They must be able to overcome rejections effectively and relate to prospects with genuine interest and professionalism.

It is also necessary for companies to pre-identify their target audience to ensure that the product or service being offered suits their needs. Telemarketing is effective if businesses have analyzed how relevant their services/products are for their prospects.

Is It a Dying Industry?

Absolutely not. Surprisingly, even in the face of adversity (state and federal anti-telemarketing laws), telemarketing is a thriving industry simply because it works. But, for companies that are planning to launch a campaign, don't get too excited. It takes time to get telemarketing right. For some business owners, it took them years to develop a successful phone-based sales operation. One thing is for sure, telephone selling can benefit a business, but only if it's done properly.

Choosing the Right Telemarketing Service Provider

Choosing the right telemarketing service provider has got to be the next most important choice a company has to make. Of course the most important choice is realizing that they should be telemarketing their products and or services.

So how do you go about finding the right service provider? What are the things you have to take into consideration? And most importantly, what should you do on your end to ensure a hitch-free operation?

• Given the proliferation of fly-by-night telemarketing call centers or boiler rooms, going for the service providers' reputation first, would be a safe bet. Researching or even asking around might probably be good for starters, checking for references or the industries and different companies they've worked with.

• What can these service providers do for you? Be very clear on what you require from these companies. Do you require lead generation, appointment setting or telesales? Telling the service provider that you just “want more customers” isn't exactly the definition of “clear.” Keep the communication channels clear for regular feedback, making sure you and the service providers are calibrated and both on the same page. If something needs to be changed or you're unhappy with certain aspects of their service, say so. Keeping quiet and retaining their services for months or even years doesn't make much sense.

• After deciding on an appropriate service provider, it's very important to trust their better judgment and the advice they will be giving from time to time.

• Successful companies don’t happen overnight. Give it time to work. Telemarketing services done properly often takes time. Planning, researching, lead generation, everything necessary to ensure an efficient and effective operation, doesn't yield results overnight. To be effective a telemarketing services must run for a minimum of twenty to thirty days.

Choosing the right telemarketing service provider will definitely play an important role your in company's growth and its success. But for how long, will depend entirely on how you choose to work with them.

Telemarketing Amidst the Digital Era

We are all familiar with the reputation of telephone selling. We have, at some point, received unsolicited calls at home and at work from telemarketers offering various products and services. More surprisingly, even with the existence of laws and guidelines for telesales designed to moderate these calls, companies still perceive telemarketing as one of the most effective approach to market and advertise their commodities.

With the advent of new technology and the unrelenting emergence of digital marketing approaches, it is fascinating to know how telemarketing – the oldest form of marketing used by businesses the world over, has managed to survive in the midst of increasing growth of e-commerce and the hype of modern technological advances.

How is modern technology shaping the phase of telemarketing in the 21st century?

Albeit the boosting number of digital gadgetry, social networking sites and internet-based marketing tools, businesses still rely on the good old telephone to interact with customers and evolving technology has tremendously enhanced the power of telemarketing to maximize profits.

Contact centers have been utilizing high tech telecommunication and state-of-the-art computer systems to improve sales and marketing services being provided for clients. Telecoms along with IT companies have been creating and mass-producing modern dynamic solutions to cater to the demands of call centers worldwide.

Among the most popular and widely-used in the industry are automated dialing systems and predictive dialer. Auto dialer automatically dials phone numbers and has multiple dialing techniques such as voice broadcasting and capable of delivering hundreds to thousands of calls at once. A predictive dialer can intelligently predict whenever an agent is available to speak to a prospect and phone numbers are dialed at a proper pace, and calls are transferred to a representative only when a live person has answered.

Modern technology has allowed telephone marketing methods to cultivate along with advancing digital marketing techniques and we can anticipate that sales and advertising channels like telemarketing will continue to weather the challenges of a cutting-edge business world.